Equipment support

Send the exact model, operating system, software version and a description of the issue. Include your quote or order reference where available. Do not send passwords or payment-card details.

Who handles what?

• Hardware: warranty and repair responsibilities follow the equipment quote and manufacturer terms.
• Countervia software: use Countervia support for app activation and software questions.
• Payment processing: contact the responsible processor or PaymentRite for its merchant-services consultation.

Support hours and any paid installation service must be confirmed in the written scope. No same-day repair or replacement is promised on this website.

Your name *Business name *Email *Phone *

Equipment category *Choose a categoryPOS terminals & tabletsPrinters, scanners & drawersDisplays & media playersCompatibility reviewExisting enquiry or orderWhat do you need? *

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I have read the privacy notice and understand this is an enquiry, not an order.Send equipment enquiry →